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Terms and Conditions

This is the web site of Mendip, an outdoor pursuit and snow sport company. We can be reached via e-mail at or you can call us by telephone at 01934 834877

In case of a cancellation or amendment of bookings the following rules apply:

CANCELLATION (reduction in numbers)

- More than 42 days before course starts, loss of 20% deposit (66 days if residential).
- Between 42 and 28 days before course starts, loss of 50% of payment fee. (Between 66 and 42 days if residential).
- Less than 28 days before course starts, loss of full payment (42 days if residential)

For any cancellation, of a person within the party, required due to medical reasons, we will create a voucher for the full value valid for 12 months. This will need to be supported by a doctor's note.

Mendip reserves the right to cancel or alter any activity or event due to circumstances beyond our control. In the event of cancellation, an alternative date will be arranged.


- For any amendment between 28 and 14 days a 20% loss of the value will apply.
- For any amendment between 14 and 7 days will result in a 50% loss of the value.
- For any amendment within 7 days of the activity date the full payment will be lost.

N.B. the term 'course' shall be taken to mean any session or event arranged by Mendip.

Mendip takes every reasonable precaution to ensure your safety. However, participants must acknowledge that they are engaging in activities with inherent risk.

Our team reserve the right to remove participants from activities where their behaviour is unacceptable and causing a risk to themselves and or others.

Gloves, long sleeves and full length trousers MUST be worn whilst participating in any Snow Sport activities and participants in any water based activities must be confident swimmers. If any member of your group is likely to require oversized or very small equipment or has any special requirements please give us a call prior to your activity taking place. Correct clothing and footwear must be worn as per the kit list. Instructors reserve the right to remove participants from the group if they do not have the correct kit. This is for your safety and comfort. Download our Kit List from the downloads page on our website.

Any medical conditions or disabilities must be stated on your Medical Form which will be provided to you. Please consult your doctor if you are unsure about any aspect of your fitness. Please inform us of any medication being taken and notify us if a child needs to take prescribed drugs whilst under our supervision. We will not prevent anyone from taking part in an activity unless they are endangering themselves, others or their behaviour is inappropriate.

Children under the age of 8 years must be accompanied by an adult at the activity site, while taking part in activities.

Occasionally we take photographs of activities for our promotional material. Please advise your instructor if you prefer not to be in any photos.

Mendip has public and products liability insurance of £5 million, as well as employer's liability of £10 million. We do not accept responsibility for personal belongings or additional costs incurred due to sickness, weather, strikes or any other causes. Personal accident insurance is not included.